Signup Terms

Important

These Signup Terms govern requests submitted through ProperLine's claim-your-number form for a local or non-geographic number that diverts calls to your mobile.

By submitting the form, asking us to reserve a number, proceeding with setup, or activating the service, you agree to these terms.

These terms should be reviewed periodically. ProperLine may update them from time to time in accordance with the section titled Changes to the Service and Terms.

1. Parties

These terms are between:

• ProperLine, referred to in these terms as the business; and
• the individual or entity submitting the request or receiving the service, referred to in these terms as the customer.

2. What these terms cover

These terms apply to the claim-your-number signup flow, any related setup communications, and the supply of a ProperLine virtual landline service unless and until the business replaces them with more specific written terms.

Submitting the form is a request for service setup. It does not by itself guarantee acceptance, activation, number reservation, or ongoing availability.

Unless the business expressly agrees otherwise in writing, the service is intended for legitimate business use and not for unlawful, abusive, or high-risk consumer or mass-calling use cases.

3. Eligibility and accurate information

The customer must provide accurate, complete, and up-to-date information when submitting the form and during setup.

The customer must ensure that it has authority to provide any personal data, phone number, or business details submitted to the business.

The business may pause or refuse setup where information appears incomplete, inaccurate, misleading, or unlawful.

4. Number availability and setup

Any requested area code, local number, or number type is subject to availability at the time the business processes the request.

If the exact requested number or area is unavailable, the business may offer a reasonable alternative, including the closest suitable local option.

The business may contact the customer to confirm setup details, forwarding destination, identity, pricing, or any other information reasonably needed before activation.

Any number allocated to the customer remains subject to the rules, availability, and technical requirements of the business and its underlying telecom providers.

Unless the business confirms otherwise in writing, the customer receives the right to use an allocated number as part of the service and does not acquire ownership of that number.

The business may change, replace, withdraw, or recover a number where reasonably necessary because of provider requirements, legal or regulatory obligations, fraud prevention, technical issues, or service changes.

If the customer asks to port an allocated number to another provider, that request will be subject to technical availability, provider rules, legal requirements, and the customer's account being in good standing. The customer must pay any porting, transfer, administration, cessation, or third-party carrier charges associated with that request. The business may require all outstanding charges on the account to be paid in full before processing or cooperating with a port-out request, and does not guarantee that every number will be portable.

5. Pricing and referral discounts

Unless the business confirms otherwise in writing, the standard advertised price for the qualifying ProperLine local number service is currently GBP 15 per month.

Any reference to unlimited minutes or calling is subject to fair use and any reasonable usage controls the business or its providers may apply.

If the customer signs up with a valid referral code accepted by the business, the benefit is a lifetime 20% discount on the then-current standard monthly price for that active service, not a permanently fixed monthly charge.

By way of example only, if the standard monthly price is GBP 15, the discounted price is GBP 12; if the standard monthly price later increases to GBP 20, the discounted price becomes GBP 16.

No charge is due merely because the customer submits the form. Charges start only once the business confirms activation of the service.

Unless the business confirms otherwise in writing, charges are billed monthly in advance and continue until the service is cancelled or otherwise ended in accordance with these terms.

The business may change its standard pricing, discounts, inclusions, usage thresholds, or billing arrangements on notice.

If a payment fails, is reversed, or is not received when due, the business may retry payment, pause activation, suspend the service, or end the service.

The business may correct obvious pricing, referral, or discount errors and may refuse to honour a discount that was applied through misuse, duplication, fraud, or technical error.

6. No fixed contract and cancellation

Unless the business states otherwise in writing, the service is offered without a fixed long-term contract.

The customer may cancel at any time by giving notice through the contact method specified by the business at the time of service.

Cancellation stops future billing on a going-forward basis, but does not affect charges already validly due before cancellation takes effect.

On cancellation or termination, the business may stop call forwarding, remove access to the number, and reassign or withdraw the number.

7. Customer responsibilities and acceptable use

The customer must use the service lawfully, honestly, and in a way that does not damage the business, its systems, or its reputation.

The customer must keep its forwarding mobile number and contact details accurate so the service can operate correctly.

The customer must not use the service for fraud, spam, unlawful marketing, harassment, deception, misleading caller identity, call pumping, automated or excessive traffic, abusive traffic patterns, or any activity the business reasonably believes creates legal, operational, reputational, or provider risk.

For fair use purposes, the business may monitor usage patterns and may investigate or restrict usage that is unusually high, automated, artificial, non-genuine, commercially abusive, or inconsistent with normal small-business use.

The customer is responsible for all use of the service associated with its account, forwarding number, team, or devices, whether authorised by the customer or caused by the customer's failure to secure its access or information.

8. Communications and privacy

The business may contact the customer about setup, activation, service administration, support, billing, and related operational matters.

Where the customer asks to hear from the business or where the law otherwise permits it, the business may also send follow-up communications about the service.

The business handles personal data in line with its Privacy Policy.

9. Suspension, refusal, and ending the service

The business may delay, suspend, refuse, or end setup or service where it reasonably believes there has been fraud, misuse, unlawful activity, non-payment, inaccurate information, unacceptable use, or any other material risk to the business or its providers.

Where reasonably possible, the business will try to communicate the issue before ending the service, but it does not have to do so where immediate action is justified.

The business may suspend the service immediately and without prior notice where it reasonably considers this necessary to protect its systems, numbers, suppliers, legal position, customers, or reputation.

10. Changes to the service and terms

The business may update, replace, suspend, or withdraw any part of the service, pricing, referral rules, features, or these terms.

Any update may be communicated on the website, by email, or by any other reasonable method.

Where the business considers it appropriate, continued use of the service after an update takes effect will constitute acceptance of the updated terms.

11. Service availability and support

The service depends on third-party telecom providers, mobile networks, carriers, routing systems, and other infrastructure outside the business's direct control.

The business does not guarantee uninterrupted availability, error-free operation, call delivery in every circumstance, or compatibility with every handset, network, or carrier setting.

Call forwarding performance may be affected by the customer's mobile coverage, device status, call settings, network conditions, or third-party outages.

Any setup times, activation estimates, or support response times are targets only and not guaranteed deadlines.

12. Unpaid charges and recovery

The customer must pay all valid charges due for the service.

The business may offset, recover, or require payment of unpaid charges, reversed payments, chargebacks, discounts applied in error, and reasonable third-party costs incurred in recovering overdue amounts, to the extent permitted by law.

13. Indemnity

The customer will be responsible for losses, liabilities, claims, costs, and expenses reasonably suffered or incurred by the business arising out of the customer's misuse of the service, unlawful activity, breach of these terms, or infringement of another person's rights.

14. No warranties

Subject to applicable law, the service is provided on an as available basis.

The business does not give any guarantee that the service will be uninterrupted, suitable for every purpose, or free from faults, delays, provider restrictions, or events outside its control.

15. Limitation of liability

Nothing in these terms limits or excludes liability that cannot lawfully be limited or excluded.

Subject to that, the business will not be liable for any indirect, incidental, special, or consequential loss, or for any loss of profit, revenue, goodwill, opportunity, or anticipated savings arising out of or in connection with the signup flow or the service.

Subject to the paragraph above, the business's total liability arising out of or in connection with the signup flow or the service will not exceed the total amount paid by the customer to the business in the 12 months immediately preceding the event giving rise to the claim.

16. Events outside the business's control

The business is not responsible for failure or delay caused by events outside its reasonable control, including telecom provider failures, carrier or network outages, power failures, cyber incidents, regulatory action, supplier failure, or other force majeure events.

17. General

If any provision of these terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

Any delay or failure by the business to exercise a right under these terms is not a waiver of that right.

These terms, together with any pricing or service details the business confirms in writing, form the entire agreement between the business and the customer in relation to the signup flow and the service.

18. Governing law

These terms and any dispute or claim arising out of or in connection with them are governed by the law of England and Wales.

The courts of England and Wales will have exclusive jurisdiction, unless the business chooses to bring proceedings in another court of competent jurisdiction.