A plumbing answering service that catches every call you can't
You're on a job. You can't pick up. A real person answers in your business name, takes the details, and messages you — so no caller moves on to the next plumber.
Every missed call is a job you didn't get
You can't answer the phone when your hands are in a boiler or you're driving between sites. That's not a failure — it's just how the work goes. The problem is what happens next.
Most callers don't leave voicemails. They search for “plumber near me,” call the next result, and book with whoever picks up. By the time you see the missed call, the job's gone.
A plumbing answering service means every call gets answered — even when you're working.
How it works
Simple setup. No new hardware. Works alongside your existing number.
- 1
You get a dedicated business number
A proper UK number with your local area code. Customers see it on Google, your website, your van — wherever you advertise.
- 2
Calls ring straight to your mobile
When you're free, you answer like normal. Nothing changes.
- 3
When you can't answer, we do
A real person picks up in your business name, takes the caller's name, number, and what the job is.
- 4
Details go straight to you
You get a message with everything you need to call back and quote. No information lost, no job slipped through.
An answering service for plumbing companies that actually understands the work
Generic virtual receptionist services are built for offices. ProperLine is built for trade businesses.
Every call answered
When you're under a sink, on a roof, or driving between jobs, every incoming call is picked up by a real person. No voicemail. No missed opportunities.
Job details captured
Name, number, and what the job is — taken accurately and messaged straight to you. You get back to them when you're free, with everything you need to quote.
No new hardware
Works with your existing mobile number. Your business number rings through to your phone — you only need the answering service when you can't pick up.
Built for trades, not offices
Generic answering services are built for offices. ProperLine is built for tradespeople. No corporate scripts. No confusion about what a "burst pipe emergency" means.
Why plumbers choose ProperLine over generic answering services
Other answering services adapt their office product for trades. ProperLine starts from the trade. No rigid corporate scripts. No confusion when a caller says they've got no hot water and it's a Sunday.
- Business number included — not an expensive add-on
- Works from your existing mobile — no new hardware
- One simple plan — no tiered "number of call details" confusion
- Cancel any time — no 12-month contracts
- AI receptionist on the roadmap — upgrade when you need it
“You're on a job. You miss a call. They don't leave a message. You never know they called. You don't get the work.”
— The problem ProperLine solves
Every call that gets answered is a job that stays in play. Every call that hits voicemail is a job at risk.
Common questions
How does the plumbing answering service work?
When a call comes in and you can't answer, it diverts to a real person who answers in your business name. They take the caller's name, number, and reason for calling — then message it straight to you. You call back when you're between jobs.
Do I need to change my number?
No. You keep your existing number. Most plumbers use ProperLine to get a dedicated business number that sits on top of their mobile — giving them a separate number for work calls, with the answering service as the backup when they're busy.
What happens if someone calls about an emergency?
The person answering can flag urgent calls so you see them immediately. If you need emergency calls handled differently from routine enquiries, that's set up as part of your account.
How is this different from voicemail?
Voicemail loses jobs. Studies consistently show that the majority of callers don't leave a message — they just call the next plumber. A real person answering means the caller gets a response, feels heard, and is far more likely to wait for your callback.
Is there a contract?
No contract. Cancel any time. Month to month.
Plumbing answering service — join the waitlist
We're rolling out call answering for UK plumbers now. Join the waitlist for early access and a founding member rate.
Already have a business number? See the full ProperLine setup for plumbers →