Privacy Policy

1. Who we are

ProperLine provides business telephony services and operates this website, including customer enquiry forms and the ProperLine partner programme.

For the purposes of UK data protection law, ProperLine is the controller of the personal data described in this policy.

2. Information we collect

We may collect and process the following categories of personal data:

• contact details such as your name, business name, email address, and telephone number;
• enquiry and application information you submit through our website forms, including details relating to partner signups and service enquiries;
• account and portal information, including login-related data and records of terms acceptance where relevant;
• referral and commission administration information for approved partners, including payout details where required;
• technical information such as IP address, browser or device information, and approximate usage data generated when you use our website or portal; and
• communication records when you contact us or when we contact you about our services or partner programme.

3. How we collect information

We collect personal data when you:

• fill in a form on our website;
• apply to join our partner programme;
• create or use a partner login;
• contact us by email or through the website; or
• use our website, where technical data may be collected automatically.

4. How we use your information

We may use personal data to:

• respond to enquiries and provide requested information;
• review, onboard, and manage partner applications and partner accounts;
• operate the partner portal and keep records of terms acceptance;
• track referrals, calculate commission, and arrange payouts;
• provide, improve, secure, and support our website and services;
• send service-related or programme-related communications;
• send marketing or follow-up communications where you have asked to hear from us or where we are otherwise permitted to do so by law; and
• comply with legal, accounting, tax, and regulatory obligations.

5. Our legal bases

Depending on the context, we process personal data because it is necessary for our legitimate interests, necessary to take steps at your request or perform a contract with you, necessary to comply with a legal obligation, or based on consent where consent is required.

Where we rely on legitimate interests, those interests generally include operating and improving our services, administering the partner programme, preventing fraud, and communicating with prospective and existing customers or partners in a proportionate way.

6. Sharing your information

We may share personal data with trusted third parties where needed, including:

• hosting, database, and infrastructure providers;
• authentication, email delivery, and communications providers;
• professional advisers such as legal, accounting, or compliance advisers; and
• public authorities, regulators, or law enforcement where required by law.

We do not sell personal data. We only share information where there is a legitimate reason to do so and appropriate safeguards are in place.

7. Data retention

We keep personal data only for as long as reasonably necessary for the purposes set out in this policy, including to manage enquiries, administer partner relationships, maintain business records, resolve disputes, enforce agreements, and meet legal or tax obligations.

8. Security

We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, or alteration. No system is completely secure, but we take security seriously and aim to limit access to those who need it.

9. Your rights

Under UK data protection law, you may have rights to request access to your personal data, ask for correction or deletion, object to certain processing, ask us to restrict processing, request portability in some cases, and withdraw consent where processing depends on consent.

You may also have the right to complain to the Information Commissioner's Office if you believe your personal data has been handled unlawfully.

10. Cookies and similar technologies

We may use cookies or similar technologies that are necessary for the operation, security, and performance of the website and partner portal. If we introduce non-essential cookies or tracking technologies, we will aim to provide appropriate notice and choice where required.

11. Third-party links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and you should review their policies separately.

12. Changes to this policy

We may update this privacy policy from time to time. The latest version will be posted on this page, and the updated date above will show when it was last revised.

13. Contact

If you have questions about this policy or want to exercise your privacy rights, you can contact us at privacy@vocafuse.com.